Travel Tips BEFORE YOU GO!
- IF SOMEONE IS HURT, injured or in an accident and you are unsure of what to do…call the IMG Travel Assistance Line (collect) at 1-317-655-9798. Please note: If someone is injured and needs follow up treatment in the US, they must first initiate the claim while this policy is in force and while on the trip. This policy provides follow up coverage for up to 30 days from the start date of the claim. Make sure that they go see a doctor and get a written statement from the overseas doctor (even if the doctor only diagnosis, but does not treat). This will establish when/where the incident took place.
- IF A TRAVELER LOSES BAGGAGE or personal items and they will submit a claim… you will need to document the incident. Please notate the time, place, and items lost. If possible, get additional documentation from a hotel manager, police report, or other authority. (See forms below and further instructions on your duties as a policy holder in the event of a loss).
- DOCUMENT EVERYTHING!
If you need to go to the doctor or clinic, get a receipt for the bill. Travel delay? Get writing from the airline, etc… The documentation of a doctor’s receipt, medical bill, or travel delay is an absolute MUST in filing a successful claim.
- ALL EVACUATIONS MUST BE COORDINATED THROUGH IMG TRAVEL ASSISTANCE (317-655-9798).
If you believe you need an evacuation call the emergency phone number listed on your confirmation and they will coordinate the evacuations. Evacuations coordinated through a third party will not be covered.
- IF YOU HAVE A CLAIM, make sure to document everything. The insured will need to REPORT A CLAIM with iTravelInsured. Download the appropriate claim form. You can then check your claim status online or call Insurance Consultants International at 1-800-576-2674 for assistance.
WHEN IN DOUBT CALL THE 24/7 ASSISTANCE NUMBER ON YOUR CONFIRMATION!
IMG Emergency Travel Assistance Services
IMG’s iTravelInsured offers more than insurance protection. The following emergency travel assistance services are available to you, at your request, 24 hours a day, seven days a week, while you are on a trip covered under a contract administered by iTravelInsured to bring you Global Peace of Mind®.
Emergency Travel Arrangements: In the event
you must return home or discontinue your trip as a
result of an interruption in travel due to an illness of your
spouse, child, parent, in-law or grandparent, we can
help you make the appropriate travel arrangements.
Lost Passport/Travel Documents Assistance:
we can help you report, retrieve or replace lost or
stolen travel documents, such as your passport, credit
cards and airline tickets.
Lost Luggage Assistance: we can assist you in
communicating with the commercial carrier for the
return of your lost luggage.
Embassy or Consulate Referral: we can inform
you of the location and contact telephone numbers
for the nearest embassy or consulate, no matter where
Emergency Message Relay: we can receive or
transmit emergency messages between you, your
family or your employer.
Emergency Prescription Replacement: we can
assist you with the replacement of lost or damaged
Medical Referral: If urgent medical advice or care
is needed, we are prepared to refer you to the nearest
appropriate care facility or provide a listing of available
medical care to you. We can assist with obtaining an
appointment with the medical care provider you have chosen.
24-Hour Medical Monitoring: If you are hospitalized,
we can provide medical professionals to communicate
with your treating doctor(s) and help you monitor your
condition. IMG can also communicate with your family
doctor, as you direct.
Emergency Cash Transfer: we can help you transfer
funds, up to $500 USD, in the event you have a medical or
Legal Referrals: we can provide you with a referral to
the nearest attorney.
Emergency Translations: we can provide personal,
emergency telephone translation services and referral to
a local interpreter service should you require language assistance.
Note: these services are not valid after coverage termination
and may be withdrawn at any time. Services offer assistance
and referral only. You are responsible for the cost of any actual
medical, legal, transportation, cash advance, or other services
or good received.